bv345's commitment to responsible gaming
Keep gaming enjoyable — not a problem. bv345 is with you at every step to ensure a safe and healthy gaming experience.
Our responsible gaming policy
bv345 believes that online gaming can be an enjoyable form of entertainment — as long as it is played within the right limits. We place the highest importance on every player's mental and financial well-being. Only adults who are willing to play responsibly are welcome on our platform.
For us, responsible gaming is not just about restrictions — it is a positive mindset. We want you to understand when gaming is entertainment and when it is becoming a problem. To help you recognize that difference and get help when needed, bv345 provides a range of tools and resources.
Gaming is entertainment, not a source of income
Online gaming should never be seen as a primary source of income. It is a recreational activity where both winning and losing are possible. When playing on bv345, always bet only what you can afford to lose. Taking a break from gaming during times of financial difficulty is the wisest course of action.
Set a budget
Set your daily, weekly, or monthly budget before you start playing. bv345 offers the option to set deposit limits, which you can activate at any time through our support team. Once a limit is set, it takes effect immediately.
Your protection tools
bv345 gives you full control over your own gaming habits.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a processing delay.
Time-Out Option
Use the time-out feature to restrict access to your account for a set period. You can take a break ranging from 24 hours to 30 days.
Self-Exclusion
If you feel gaming is becoming a problem, you can exclude yourself from the platform for an extended period. Once self-exclusion is activated, your account is suspended indefinitely.
Session Time Reminder
You can receive regular time reminders to let you know how long you have been playing. This keeps you aware and helps you avoid long gaming sessions.
Gaming History
You can review your deposit, withdrawal, and betting history at any time. Ensuring transparency is our goal.
24/7 Support
Our support team is available around the clock for any concerns or issues related to gaming. Contact us via live chat or email.
Recognizing the signs of problem gaming
If any of the following apply to you, it may be a sign of problem gaming. Getting help in time is important.
- You repeatedly spend more than your set budget
- You feel the urge to bet more to chase your losses
- You hide your gaming habits from family or friends
- You try to stop gaming but cannot
- You feel restless or irritable when you cannot play
- You are giving up work, studies, or family responsibilities because of gaming
Warning
- Do not game with borrowed or loaned money.
- Do not play by cutting back on essential living expenses (food, rent, medical care).
- Never allow children or minors to use your account.
- Avoid gaming while under the influence of alcohol or any other substance.
Remember — seeking help is not a sign of weakness; it is a sign of courage. The bv345 support team will assist you with complete confidentiality.
21+ age requirement and minor protection
bv345 firmly believes that online gaming is for people aged 21 and above only. Age verification is mandatory when creating an account on our platform. We never knowingly provide services to minors.
Your role in protecting minors
If younger family members also use the internet on your device, take the following steps:
- Never share your bv345 account password.
- Avoid saving your password in the browser.
- Always log out after playing.
- Use parental control software on devices used by children.
If a minor attempts to use your account, notify our support team immediately. We will take prompt action.
Take action yourself to stay safe
bv345 can provide tools, but the most important force behind responsible gaming comes from your own awareness.
Set clear time limits
Decide in advance how long you will play each day and stick to that time. Set an alarm to remind you when your time is up.
Be mindful of your mental state
Never sit down to play when you are stressed, feeling low, or angry. Making sound decisions in that state is difficult and the risk of harm increases.
Do not chase losses
Avoid the tendency to place larger bets to recover lost money. This often leads to even greater losses.
Talk to someone you trust
Speak openly with family or a trusted friend about your gaming habits. Their perspective can help you stay on the right track.
Need help? We're here
Contact us for any concerns about gaming. Our support team assists in both Bengali and English, and your information will be kept completely confidential.
bv345 Support
How to request self-exclusion
If you want to stop yourself from gaming, contact us via live chat or email and request "self-exclusion". Our team will suspend your account promptly. This process is free and completely confidential.
How to set a deposit limit
If you want to set a deposit limit on your account, let our support team know via live chat. They will help you set a daily, weekly, or monthly limit according to your preference.
Activating a time-out
Contact our support for a short-term break. While a time-out is active, you will not be able to access the platform or make any deposits.