bv345 Privacy Policy

Introduction & Scope of Policy

This privacy policy applies to every member who uses the bv345 platform. When you visit our website, create an account, or use our services, you voluntarily provide certain personal information. This policy gives a clear explanation of how that information is collected, why it is used, and how it is kept secure.

bv345 believes that user privacy is a fundamental right. We are committed to ensuring your information is used properly and we do not share your information with any third party without authorization. This policy may be updated from time to time — so we recommend reviewing it regularly.

What Information We Collect

bv345 only collects information that is necessary to provide its services. The types of information collected are described in detail below:

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification)
• Email address (for account communications)
• Mobile number (for identity verification and security)
• Banking and mobile payment details — bKash, Nagad, Rocket, Upay (for processing transactions)
• Passport, national ID, or birth registration details (for identity verification where applicable)

2.2 Automatically Collected Information

• IP address and device identifier
• Browser type, operating system, and device language
• Site visit times, browsing patterns, and page visit data
• Information collected through cookies and similar tracking technologies
• Session logs and error reports

2.3 Transaction-Related Information

• Deposit and withdrawal amounts and dates
• Betting history and game activity records
• Bonus usage and participation in promotional activities
• Account balance change history

How Your Information Is Used

bv345 uses collected information only for specific and legitimate purposes. A detailed description of each purpose is provided below:

3.1 Service Delivery and Operations

We use your information to create, manage, and secure your account. This information is essential for processing deposits and withdrawals, awarding bonuses, and personalizing your gaming experience.

3.2 Identity and Age Verification

We ensure that only individuals aged 21 or above can participate on our platform. The age verification process is essential to ensuring responsible gaming and protecting minors.

3.3 Fraud Prevention and Security

We use automated systems to detect illegal transactions, money laundering, and fraudulent activity. This information is also used to prevent attempts to create multiple accounts by a single individual.

3.4 Customer Support

This information helps our 24/7 live chat and email support team resolve your issues quickly. By reviewing your previous communication history, support representatives can respond more effectively.

3.5 Analytics and Improvement

We continuously improve our platform by analyzing overall user behavior. This analysis is entirely confidential and is not used to identify any specific individual.

Sharing Information with Third Parties

bv345 never sells or rents your personal information for commercial purposes. However, information may be shared with necessary third parties in the following limited circumstances:

4.1 Payment Processors

Necessary information is shared with authorized payment service providers such as bKash, Nagad, Rocket, and Upay to securely process your deposit and withdrawal transactions. These third parties follow their own strict privacy policies.

4.2 Technology Partners

Partners such as game software providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may receive only the minimum information necessary to manage game activity. This information does not reveal personal identity.

4.3 Legal Obligations

We are legally required to provide relevant information to the relevant authorities in accordance with valid legal directives from authorities or court orders. In such situations, we always provide only the minimum necessary information.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly. Details about the different types of cookies are provided below:

5.1 Essential Cookies

These cookies are necessary for the core functionality of the website. They are used to maintain login sessions, verify security, and prevent technical errors. Disabling these cookies will cause some core features of the website to stop working.

5.2 Functionality Cookies

These cookies are used to remember your preferred language settings, display options, and account preferences. They ensure you have the same familiar experience on every visit.

5.3 Analytics Cookies

These cookies collect anonymous data to help us understand how our platform is being used. We use this information to improve website performance and the user experience.

Data Retention and Security Measures

bv345 has put in place the highest industry-standard technical and organizational measures to keep your information secure.

6.1 Encryption and Protection

• All data is protected by SSL (Secure Socket Layer) encryption
• Sensitive financial information is stored using advanced encryption algorithms
• Intrusion detection systems (IDS) and firewalls are active at all times
• Regular security audits and vulnerability assessments are conducted
• Server access is strictly controlled and all access is logged

6.2 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet legal obligations. Transaction records are kept for the period required by law. After the required period, data is securely deleted or anonymized.

6.3 Internal Access Controls

Our staff can only view the information they need to carry out their responsibilities. Every employee is bound by a confidentiality agreement and receives regular data protection training.

Your Rights

As a registered user of bv345, you have the following rights regarding your information:

7.1 Right to Access

You can find out at any time what information we have collected and stored about you. This information can be requested through your account or by contacting our support team.

7.2 Right to Correction

If any of your personal information appears to be incorrect or incomplete, you can request that it be corrected. We will make the necessary changes as soon as possible.

7.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You can object to marketing communications or certain types of data processing. We will handle your request appropriately.

Protection of Minors

bv345 strictly prohibits individuals under the age of 21 from participating on the platform. We do not knowingly collect personal information from any minor.

An age verification step is included in the registration process. If we become aware that information from a minor has been submitted, that information will be immediately deleted and the associated account will be closed.

If a parent or guardian believes their child has used our platform, please notify our support team immediately. We will take the necessary steps promptly.

Third-Party Services and Links

Although our platform works with third-party service providers (such as game developers and payment processors), bv345 is not responsible for the privacy practices of these third parties.

Each third-party service provider has its own privacy policy. We only work with partners who meet industry-standard security standards. Payment partners bKash, Nagad, Rocket, and Upay have their own data protection policies, which can be found on their respective websites.

Policy Changes and Updates

This privacy policy may be updated from time to time as our services, technology, or legal requirements change. We will notify you by email or through the platform of any significant changes.

Continuing to use our services after a policy update will be taken as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

If you have any objection to a change in the policy, please discuss it with our support team before stopping use of the service. We will do our best to address your concerns.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us using the methods below. Our support team is ready to assist you in both Bengali and English.